Return and Exchange Policy

Effective Date: May 22, 2026

At https://www.thethalir.in, customer satisfaction is important to us. This Return and Exchange Policy explains the conditions under which returns, exchanges, and refunds may be accepted for books and related products purchased through our Platform.

Return Eligibility

We offer returns and exchanges within 7 days from the date of delivery of your order.

To be eligible for a return or exchange:

  • The item must be unused and in the same condition as received;
  • The item must be returned with its original packaging;
  • The product should not contain any physical damage caused after delivery;
  • Proof of purchase or order confirmation must be provided.

Non-Returnable Items

Certain products may not be eligible for return, exchange, or refund, including:

  • Used, folded, torn, or damaged books;
  • Books with markings, writing, or stains;
  • Sale or discounted items;
  • Digital products, downloadable content, or e-books (if applicable);
  • Special-order or customised products.

Such non-returnable categories, if any, will be clearly mentioned at the time of purchase.

Damaged or Incorrect Products

If you receive:

  • A damaged book,
  • A defective item,
  • An incorrect product, or
  • A product significantly different from the description on the Platform,

please contact us within 7 days of delivery.

Customers may be asked to share photographs or videos of the product for verification purposes.

After inspection and approval, we may provide:

  • A replacement, or
  • A refund,

depending on product availability and the nature of the issue.

Return and Exchange Process

Once your returned product is received and inspected by us, we will notify you via email regarding the status of your return or exchange request.

If approved after our quality check:

  • Exchange requests will be processed subject to stock availability;
  • Refunds will be initiated according to our Refund Policy.

Refund Timeline

Approved refunds are generally processed within 3 business days.

Refunds will be credited to the original payment method used during purchase. Processing time may vary depending on your bank or payment provider, including services such as PhonePe and Cashfree.

Contact Information

For any return or exchange-related queries, please contact:

Praveen A
Owner – Thalir Puthagam

Phone: 8072492841
Email: thalirputhagam@gmail.com

Business Hours:
Monday to Saturday — 9:00 AM to 8:00 PM

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