Privacy Policy

Effective Date: May 22, 2026

Introduction

This Privacy Policy describes how Thalir Puthagam and its affiliates (collectively, “Thalir Puthagam”, “we”, “our”, or “us”) collect, use, share, protect, or otherwise process your information and personal data through our website, https://www.thethalir.in (hereinafter referred to as the “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy.

If you do not agree with this Privacy Policy, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship.

Some of the information that we may collect includes, but is not limited to:

Name
Date of birth
Address
Telephone/mobile number
Email address
Identity or address proof
Payment information

This information may be collected during sign-up, registration, or while using our Platform.

Some sensitive personal data may also be collected with your consent, such as:

Bank account details
Credit/debit card information
Other payment instrument details
Biometric information such as facial features or physiological information (only when required for specific Platform features)

All such data will be collected in accordance with applicable laws.

You always have the option not to provide certain information by choosing not to use specific services or features on the Platform.

We may also track your behaviour, preferences, and other information you choose to provide on the Platform. This information may be compiled and analysed on an aggregated basis.

Additionally, we may collect information related to your transactions on the Platform and on third-party business partner platforms.

Where a third-party business partner collects your personal data directly, their privacy policy will govern such collection. We are not responsible for the privacy practices or content of third-party privacy policies, and we encourage you to review them before sharing your information.

If you receive an email or phone call from any person claiming to represent Thalir Puthagam and requesting sensitive information such as debit/credit card PINs, net banking passwords, or mobile banking credentials, please do not share such information. If you have already disclosed such information, please report the incident immediately to the appropriate law enforcement authorities.

Use of Information

We use your personal data to provide the services you request.

We may use your information for the following purposes:

Processing and fulfilling orders
Assisting sellers and business partners
Enhancing customer experience
Resolving disputes
Troubleshooting issues
Informing you about offers, products, services, and updates
Customising your experience
Detecting and preventing fraud or criminal activity
Enforcing our terms and conditions
Conducting marketing research, analysis, and surveys

Where required, we will provide you with the ability to opt out of marketing communications.

Please note that your access to certain products or services may be affected if you do not provide the required permissions or information.

Sharing of Information

We may share your personal data internally with our group entities, affiliates, and other corporate entities to provide you access to their products and services.

These entities may market to you unless you explicitly opt out.

We may also disclose your personal data to third parties, including:

Sellers
Business partners
Logistics providers
Payment service providers
Prepaid payment instrument issuers
Reward program providers

Payments made on the Platform may be processed through trusted third-party payment providers such as PhonePe and Cashfree.

Such disclosures may be necessary to:

Provide services to you
Comply with legal obligations
Enforce our agreements
Support marketing and advertising activities
Prevent, detect, investigate, or mitigate fraud or illegal activities

We may disclose personal or sensitive personal data to government authorities or law enforcement agencies if required by law or if such disclosure is reasonably necessary to comply with legal processes, court orders, or regulatory requirements.

We may also disclose information where necessary to:

Enforce our Terms of Use or Privacy Policy
Respond to claims regarding violations of third-party rights
Protect the rights, safety, or property of users or the general public

Security Precautions

To protect your personal data from unauthorised access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures.

Whenever your information is in our possession, or when you access your account information, we follow our security guidelines and use secure servers to protect your data.

However, transmission of information over the internet is not completely secure and may involve inherent risks beyond our control. By using the Platform, you acknowledge and accept these risks.

Users are responsible for maintaining the confidentiality and security of their login credentials and passwords.

Data Retention and Deletion

You may delete your account through your profile and account settings on the Platform. Deleting your account may result in the loss of all associated information.

You may also contact us using the details provided below for assistance with account deletion requests.

Please note that we may refuse or delay deletion requests in cases involving:

Pending grievances
Ongoing claims
Pending shipments
Other active services or legal obligations

Once your account is deleted, you will no longer have access to it.

We retain your personal data only for as long as necessary for the purposes for which it was collected or as required under applicable law.

However, we may retain certain information if necessary to:

Prevent fraud or abuse
Comply with legal obligations
Support legitimate business purposes

We may also retain anonymised data for research and analytical purposes.

Your Rights

You may access, correct, or update your personal data through the functionalities available on the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.

If you provide personal data relating to another person, you represent that you have the authority to do so and permit us to use that information in accordance with this Privacy Policy.

By providing your personal data through the Platform or associated partner platforms, you consent to receiving communications from us and our affiliates, partners, service providers, and marketing channels through:

SMS
Phone calls
Instant messaging applications
Email

These communications will relate to the purposes described in this Privacy Policy.

You may withdraw your consent at any time by contacting the Grievance Officer using the details provided below. Please include the subject line:

“Withdrawal of Consent for Processing Personal Data”

We may verify such requests before processing them.

Please note that withdrawal of consent will not apply retrospectively and may affect your ability to access certain services.

Cookies and Tracking Technologies

Our Platform may use cookies and similar tracking technologies to enhance user experience, analyse website traffic, and improve our services. By using the Platform, you consent to the use of such technologies.

You may choose to disable cookies through your browser settings; however, some features of the Platform may not function properly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services.

Please review this Privacy Policy regularly for updates. Where required by applicable law, we may notify you of significant changes.

Grievance Officer

Praveen A
Owner

Thalir Puthagam
52, Jayalakshmi Nagar
Kovilvali, Tiruppur – 641606
Tamil Nadu, India

Phone: 8072492841
Email: thalirputhagam@gmail.com

Business Hours:
Monday to Saturday — 9:00 AM to 8:00 PM